Privacy Policy

Your privacy is important to Midwest Roofing & Concrete. Please read this privacy notice carefully, as it explains who we are, how and why we collect, store, use, and share personal information, your rights regarding your personal information, and how to contact us or supervisory authorities in case of a complaint.

1. Who We Are

Midwest Roofing & Concrete collects, uses, and is responsible for certain personal information about you.

2. Children’s Online Privacy Protection Act

This website and any products or services offered are not intended for individuals under the age of 13.

Midwest Roofing & Concrete does not knowingly collect personal information from anyone under 13 years of age. Children under 13 are prohibited from using interactive portions of this website, such as leaving comments, filling out forms, or submitting information.

If we discover that we have collected information from a child under 13, we will delete it immediately.

3. The Personal Information We Collect and Use

a. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Sign up for emails or free offers
• Register for a class, presentation, or event
• Leave comments or submit a form
• Order a service or product
• Access private membership pages
• Contact us via an online form or email

This information may include your name, email, address, phone number, and billing details.

We also collect non-personal data, such as:

• Domain information and cookies to analyze website performance
• Browser type, operating system, and internet service provider details
• Pages visited, search terms used, and links clicked

We will request your consent to use cookies where required by law.

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and act as the controller of your personal information.

b. How We Use Your Personal Information

We use your information to:

• Send emails and promotional materials
• Process and fulfill orders
• Deliver services and products
• Manage contests and promotions
• Improve website performance and customer service

c. Who We Share Your Information With

We respect your privacy and will not sell, trade, or transfer your personal information to third parties, except as necessary for:

• Completing customer transactions
• Processing payments with credit card processors
• Allowing service technicians to fulfill service requests

If required by law or necessary to protect our business, users, or the public, we may release personal information.

With your consent, we may use your information for marketing purposes or share it with third parties for contests, special offers, or promotions.

d. Data Retention

We retain your personal information indefinitely unless you request deletion. This is to maintain service records for warranties, part orders, and other customer needs.

e. Legal Basis for Processing Your Data

We collect and process personal information based on legitimate interests, including:

• Sending emails and promotional offers
• Processing customer transactions
• Providing services and products
• Managing website performance and customer service

4. Handling of Phone Numbers

a. Statement of Non-Sharing

We do not share your phone number with third parties unless required by law or with your explicit consent.

b. Text Message Communication

We may use your phone number to send text messages related to:

• Appointment reminders
• Service updates
• Promotional offers
• Responses to inquiries

On average, you may receive up to five text messages per month, or in response to inquiries.

c. Message and Data Rates

Standard message and data rates may apply according to your mobile carrier’s service plan. You are responsible for any associated costs.

5. Transfer of Information Outside the EEA

This website is operated in the United States, and third parties we work with are also based there. If you are outside the U.S., your information will be transferred to the U.S.

The U.S. does not have the same data protection laws as the U.K. and EEA. However, we use European Commission-approved contracts to safeguard your data.

For more information, see “How to Contact Us” below.

6. Your Rights

If you are covered by the GDPR, you have rights including:

• Access – Request a copy of your personal information
• Correction – Ask us to correct inaccurate data
• Erasure – Request deletion of your data in certain circumstances
• Data portability – Request your data in a structured format
• Objection – Object to data processing for direct marketing
• Restriction – Request limited processing of your data
• Automated decision-making – Object to decisions made solely by automated means

If you wish to exercise these rights, please:

1. Email, call, or write to us
2. Provide sufficient information to verify your identity
3. Specify the details of your request

For more details, visit the U.K. Information Commissioner’s Office (ICO):
ICO Guide to GDPR

7. Keeping Your Personal Information Secure

We have security measures in place to prevent unauthorized access, loss, or misuse of personal information.

We limit access to your information to those with a legitimate business need and require confidentiality from those handling it. In the event of a security breach, we will notify you and any applicable authorities if legally required.

Please note: Any information you post publicly on our website or social media pages is visible to third parties. We are not responsible for unauthorized use by third parties.

8. Links to Third-Party Websites

Our website may contain links to external websites. These third-party sites have separate privacy policies, and we are not responsible for their content or practices.

9. How to Make a Complaint

We aim to resolve any concerns regarding your personal information.

If you are covered by the GDPR, you have the right to lodge a complaint with a supervisory authority in the EEA, typically in your country of residence or where the issue occurred.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be communicated via email or postal mail.

11. How to Contact Us

If you have any questions or wish to update your personal information, please contact us at:

Midwest Roofing & Concrete LLC
307 W. Walgren Rd
Pearl City, IL, 61062

Email: joshk@midwestrandc.com